Return Policy - Magic Lights:
 

Thank you for choosing Magic Lights. We strive to provide high-quality products and exceptional customer service. In the event that you need to return a product, please review our Return Policy outlined below:

Eligibility for Return:
We accept returns for products that meet the following criteria:

The product is in its original condition, unused, and undamaged.
The product is accompanied by the original packaging, including all accessories and documentation.
The return request is initiated within 15 days from the date of delivery.
Return Process:
To initiate a return, please follow these steps:
a) Contact our customer support team within 15 days of receiving the product, providing the order details and reason for the return.
b) Our customer support will guide you through the return process, including providing a return authorization if required.
c) Pack the product securely in its original packaging, ensuring it is protected during transit.
d) Include all relevant accessories, documentation, and proof of purchase with the returned product.
e) Ship the product back to us using a reliable and trackable shipping method, and provide the tracking details to our customer support.

Return Shipping Costs:
Please note that in all cases, the customer is responsible for the return shipping fees. We do not bear the shipping costs associated with returning a product. We recommend using a trackable shipping method for return shipments, as we cannot be held responsible for items lost or damaged during transit.

Inspection and Refunds:
Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, we will process the refund in the following manner:

If the original payment was made by credit card, the refund will be issued to the same credit card used for the purchase.
If the original payment was made through another method, our customer support will assist in coordinating the refund.
Non-Returnable Items:
Certain items are non-returnable for hygiene and safety reasons. These may include but are not limited to opened or used products, perishable items, and items specified as non-returnable on our website.

Exchanges:
At this time, we do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

Warranty:
Our return policy applies to product returns unrelated to warranty claims. For warranty-related inquiries or claims, please refer to the specific warranty terms provided with the product or contact our customer support for assistance.

Unavailable Returns:
In some cases, a return may not be possible due to various reasons, such as limited stock availability, product discontinuation, or other unforeseen circumstances. If we are unable to process a return, our customer support team will notify you and provide alternative options or solutions to resolve the issue to the best of our abilities.

Changes to the Return Policy:
Magic Lights reserves the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

This Return Policy ensures a fair and efficient process for returns. If you have any questions or need further assistance, please contact our customer support team.